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Support & FAQ:サポート & よくある質問

日本国内でご使用のお客様へ

日本国内でご使用する場合のよくある質問について
日本国内で使用する場合、栗山自動車工業株式会社オフィシャルサイト内の「よくあるご質問」ページにてご案内しております。
下記、URLをご参照ください。
http://www.kuriyama-truck.com/faq

General Questions

What are the rules/regulations for importing a vehicle?

For export rules and procedures for your country, including pre-export inspections lists, please visit your country's appropriate government authorities. References to these authorities can be found in our FAQ section "Basic Export Rules/Regulations per Country."

It is also strongly suggested that prior to importing a vehicle, you research what is expected of you as a vehicle importer in your country and understand all risks and responsibilities.

What are your office hours?

We are open Monday through Friday, 9:00 a.m.?7:00 p.m. (Japan time). Please note that lunch break is held
12:00 p.m.?1:00 p.m.

We are closed on the following days:

  • Saturday and Sunday
  • New Year's Holiday (several days around New Year's Day)
  • Golden Week (several days between April and May)
  • Summer Holiday (several days in mid-August)
  • Trainning Sessions (a few days throughout the year)

Please note that long holidays such as New Year's, Golden Week, and Summer Holiday will differ in length each year. Specific dates will be announced as the season approaches.

Does the FOB price on KURIYAMA's website include additional costs like freight charge, storage charge fees, tax and duties, etc.?
No, these fees are not included in our FOB pricing. The term "FOB Price," as seen on KURIYAMA's website, refers to the vehicle's price only. Freight charge should be added to the FOB price when you purchase the vehicle from us. After receiving the vehicle, you will be responsible for paying port clearing costs, import duties, taxes and any additional fees required by your country or the port of discharge. Please contact local authorities or a reputable clearing agent for further details.
Can you show me the condition of the vehicle?
We provide up to 30 detailed pictures of the vehicle to help with your buying decision.
Can you ship auto parts inside the vehicle I am buying?
No, we are not allowed to put anything inside the vehicle unless it is shipped by container.
Is it okay to use two different e-mail addresses, such as my work e-mail address and my personal e-mail address?
To help make the vehicle buying process as secure as possible, we only accept one e-mail address.
Where do I enter my discount code on your website?

You may enter your promotion code in the Promotion Code field located at the bottom of the Inquiry Form section.

Please note that by using the Promotion Code, you agree to all applicable terms and conditions as provided by KURIYAMA

Please note that by using the discount code, you agree to all applicable terms and conditions as provided by KURIYAMA

Vehicles & Inventory

Do you list the manufactured year of your vehicles?
Yes, when the information is available. However, we cannot guarantee this information, because it is provided by a third party. KURIYAMA shall not be responsible for any losses, damages and/or troubles cause by this information.
Does the vehicle come with an English manual?
No: because we sell Japanese vehicles previously owned and operated in Japan, any provided manual will be in Japanese.
Are spare keys provided?
It depends. If you do not find spare keys in the vehicle's glove compartment, then they are not provided. You will be responsible for making copies when you receive the vehicle.
How many vehicles do you have in inventory and how often are they updated?
We maintain a constant inventory of over 500 vehicles with new purchases every week.
Can I ask you to change the vehicle's odometer reading (mileage)?
No, changing the vehicle's odometer reading is illegal. KURIYAMA does not participate in illegal actions, regardless of the reason.
Can I request vehicles not listed on your website?
Definitely! Please do not hesitate to let us know what you are looking for. Our staff will do our best to find the vehicle that best suits your request.
Can you show me what condition the vehicle is in?
We provide up to 30 detailed pictures of the vehicle to help with your buying decision.
Can you ship auto parts inside the vehicle I am buying?
No, we are not allowed to put anything inside the vehicle unless it is shipped by container.
Can I arrange a visit to see your vehicles in person?
Yes, it is possible to visit our storage yard. To do so, please schedule an appointment in advance.

Buying & Paying

Can I pay with a credit card?
No, we will only accept payment through bank remittance. This provides both the buyer and seller with an official written record of the payment transaction.
Can I pay with a money transfer service like Western Union, PayPal, or MoneyGram?
No, we will only accept payment through bank remittance. This provides both the buyer and seller with an official written record of the payment transaction.
Can I buy a vehicle for use in Japan?
Yes, we sell vehicles in Japan, however, the price will be changed and payment is in Japanese yen. Please contact our operators.
I found a vehicle on your website that I want to buy. What should I do?

Please visit our website and click on View More, you see more details of the vehicle.
Then, click on Ask about this vehicle, you find the Inquiry Form.

  1. Fill in all required information in the Inquiry Form.
  2. our Name, E-mail Address, Destination Port, Your Country are mandentory to enter data.
  3. Enter Promotion Code if you have
  4. Click on Send
What currencies do you accept?

Primarily, we accept payment in U.S. dollars. However, under certain circumstances, Japanese yen is also accepted. No other currencies are accepted.

Please note that all payments must be in the form of a bank remittance so that the buyer and seller have official written record of the payment transaction. Under no circumstances do we accept any form of cash.

Can you provide me with a receipt for my payment?
No, we do not provide receipts. The bank remittance provides an official written record of the payment transaction for both the buyer and seller.
How long does it take for my bank remittance to be transferred to your bank account?
Please allow a minimum of three (3) business days for your bank remittance to be reflected in our bank account. While this delay may cause some inconvenience, it is the average amount of time required for interbank transactions.
Are pre-export inspections required?

For some countries, a pre-export inspection is mandatory prior to exporting the vehicle. Please visit your country's appropriate government authorities to obtain all required pre-export inspections lists.

It has been reported that while many countries in the past have not enforced this regulation, they are beginning to impose large fines for violations. Please make sure that the condition of your purchase is inspection inclusive if such is mandatory by your country's government.

What is a TT Copy? Where can I get it?
Once you submit your payment for transfer at your bank, you will receive a Telegraphic Transfer Copy (TT Copy) as a proof of your remittance. The deposit slip may replace the TT Copy only if the TT Copy is not issued immediately by your bank.
Who is responsible for paying the bank transfer fee?
The buyer is responsible for all bank fees. Please confirm the cost of this fee with your bank before closing the purchase agreement with our staff.
What is the IBAN Code for your bank account?
There is no IBAN Code for Japanese banks. Please instruct your bank to use the Swift Code.

Booking & Shipping

How long will it take for the shipping vessel to reach my port?

We do our best to ship your vehicle so that you receive it in a timely manner. The durations given below are from the designated Japanese port to your port of discharge. Please note that they are estimates based on our past experience and are not guaranteed.

  • Africa: approximately 3?5 weeks to travel from Japanese port to your port
  • Georgia: approximately 6 weeks to travel from Japanese port to your port
  • Caribbean: approximately 3?5 weeks to travel from Japanese port to your port
  • Pacific Region: approximately 1 week to travel from Japanese port to your port
  • South America: approximately 4 weeks to travel from Japanese port to your port
How can I see my vehicle's shipping schedule?
Please check with our staff through email or telephone
Is tracking information available for the shipping vessel?
Unfortunately, we are not able to provide this information.
How can I see if the shipping vessel actually left as scheduled?
Please check with our staff through email or telephone
How can I see if my vehicle has really been loaded onto the vessel as scheduled?
Please check with our staff through email or telephone
Can I see if my vehicle passed its inspection?
Please check with our staff through email or telephone
What information do you need from me to begin booking a shipping vessel for my vehicle?

The information below is required to book a shipping vessel for your cargo. Please read the following carefully and provide us with all requested information. Most information is required by the contracted shipping companies; not KURIYAMA.

  • Port of Discharge: Your nearest port where the vessel will unload your cargo.
  • Vehicle Destination: Where the vehicle will actually be used. Please provide the name of the country where the vehicle will be registered for use.

Consignee: This is the vehicle's "owner-to-be." Please list the consignee's full name as well as the "real" name shown on his/her passport or ID, full address (without any abbreviations), and phone number(s). To receive

Also, when providing us with your booking information, it is important to understand the following:

  • Your booking will be delayed by the shipping company if the consignee's full name and address are not provided. Complete information must be provided.
  • The consignee's name cannot have any spelling mistakes. Even the smallest error can be subject to a B/L amendment, which may cost you additional fees and time.

Notify Party: This is the person that the shipping agent contacts to notify the confirmed arrival date of your vessel to the port. If you have a private clearing agent, you may list them here, though it is not mandatory as you do not need to declare a clearing agent on the B/L. If you have not hired an agent, it is easiest to simply write in "Same as Consignee".

Why are there so many changes and delays to the shipping schedule?
These changes are made by the contracted shipping companies and we, as exporters, do not have authority to intervene with their decisions.
Why is the shipping vessel's ETA blank?

While we understand your need to have an up-to-date ETA in order to arrange necessary travel plans, it is left blank on your CAP because the contracted shipping company has not yet decided it. We kindly ask that you please wait.

Please note that CAP is designed to reflect the shipping company's decisions directly and immediately. Your understanding and patience on this matter are highly appreciated.

Documentation

What documents am I supposed to receive from KRIYAMA regarding my shipment?

You, as an importer, are supposed to receive the following documents:

  1. Bill of Lading (B/L)
  2. Insurance Document (if your purchase is CIF)
  3. Export Certificate (also called the "Deregistration Certificate" or "Cancellation of Registration" form)
  4. Commercial Invoice

If your government requires, we will also send you the following:

  1. Inspection Certificate
  2. Export Permit (also called the "Bill of Entry")
What is the consignee?

The consignee is the vehicle's "owner-to-be." Please list the consignee's full name as well as the "real" name shown on his/her passport or ID, full address (without any abbreviations), and phone number(s).

It is important to understand the following when providing us with your booking information:

  • Your booking will be delayed by the shipping company if the consignee's full name and address are not provided. Complete information must be provided.
  • The consignee's name cannot have any spelling mistakes. Even the smallest error can be subject to a B/L amendment, which may cost you additional fees and time.
I have a South African client who wants me to buy a vehicle from KURIYAMA on his/her behalf. Should I use the client's South African address for the DHL delivery address?
You need to verify that your client has an Import Permit from the ITAC and a Letter of Authority (LOA) from the NRCS before purchasing a vehicle on his/her behalf. The South African government has very strict regulations that allow only certified suppliers, who have obtained an Import Permit and LOA, to import foreign vehicles.
Why must I provide the full name and address of the consignee?

Shipping companies require that full information be provided. The B/L is an official document that determines/proves the owner of the cargo and, therefore, the consignee's full name and address, as written on his/her passport or ID must be used.

  • Your booking will be delayed by the shipping company if the consignee's full name and address are not provided. Complete information must be provided.
  • The consignee"s name cannot have any spelling mistakes. Even the smallest error can be subject to a B/L amendment, which may cost you additional fees and time.
What is the Notify Party?
This is the person that the shipping agent contacts to notify the confirmed arrival date of your vessel to the port. If you have a private clearing agent, you may list them here, though it is not mandatory as you do not need to declare a clearing agent on the B/L. If you have not hired an agent, it is easiest to simply write in "Same as Consignee."
What is the DHL Delivery Address?

This is the required information you provide so that we can mail your documents, including your B/L, by DHL courier. Please provide the full name of the recipient, full address (without any abbreviations), and phone number(s).

Please be warned that incomplete information may delay the dispatch of your documents.

Why must I provide the full name and address for the DHL Delivery Address?

This information is required so that we can mail your documents, including your B/L, by DHL courier. Please provide the full name of the recipient, full address (without any abbreviations), and phone number(s).

Please be warned that incomplete information may delay the dispatch of your documents.

Can I ask you to change vehicle information on the B/L or any other documents?
Absolutely not! Altering information on the B/L or on any other documents we provide you is illegal. KURIYAMA does not participate in illegal actions, regardless of the reason.
My country's customs office is asking for a packing list. Can you provide this document?
We do not provide a packing list, but our Commercial Invoice can replace it. All relevant information found on the packing list is included on the commercial invoice. If you have concern about submitting the commercial invoice to your country's customs office, please know that past customers have never had any problems with authorities as a result of using this document.
My DHL tracking log is not showing that my documents are being shipped. Is there something wrong?

We kindly ask that you wait 24 business hours before contacting us to report any problems with your DHL tracking log. The tracking log begins providing information once the package has been physically picked up and scanned into DHL's system by the DHL representative

Because our staff is continually processing dispatches from opening to closing each business day, this may mean that your dispatch is processed after the last scheduled DHL pickup for the day, and will therefore be picked up on the next business day.

Receiving Your Cargo

Where can I get the actual arrival date of the shipping vessel?

There are two ways: The shipping agent will contact the Notify Party provided on the B/L about the shipment's arrival or you may contact the shipping agent on your end about one week prior to the shipping vessel's ETA. To contact your shipping agent, please follow the instructions below.

Please wait to contact them until about one week prior to your shipping vessel's ETA as they will not have the requested information before then.

How do I find a clearing agent?

You can use one of our knowledgeable agents as your clearing agent.

Please note that there are also sources for this service available on the Internet.

Can the vehicle be delivered to my country?

Yes, KURIYAMA has knowledgeable forwarding agents on staff that can deliver the vehicle from the port of discharge.

Please note that there are also sources for this service available on the Internet.

Is it possible to clear customs using PDFs of the B/L?
No, it is not. However, you can complete 60 percent of the entire customs clearing procedure using PDFs of the B/L. The rest requires the original B/L to be turned in.
Can you send me two sets of the B/L?one for me and the other for my clearing agent?
Unfortunately, we cannot. Shipping companies issue only one set of the B/L per cargo, regardless of requests for additional copies.

Country Regulations

Tanzania & Uganda
Please refer to EAA and each country's respective Revenue Authority (Tanzania and Uganda).
Kenya
Please refer to JEVIC, the Kenya Bureau of Standards, and the Kenya Revenue Authority.
Zambia
Please refer to JEVIC and the Zambia Revenue Authority.
Mozambique
Please refer to Intertek and the Mozambique Revenue Authority.
Caribbean Countries

Shipments to this area sometimes require that the consignee's postal code be provided on the B/L. This information is required when the shipping vessel travels through areas in the Caribbean that are controlled by countries in the European Union, and violation of this requirement may result in a penalty charge to the consignee at the port of discharge.

Please note that even if you have successfully imported a vehicle without providing your postal code in the past, it does not guarantee that it will not be needed with future shipments as each shipping vessel's sailing route is different.

South Africa

Please refer to the International Trade Administration Commission (ITAC) and the National Regulator for Compulsory Specifications (NRCS).

Also, please note that the government of South Africa restricts the import of foreign cars to only those have received an Import Permit from the ITAC and a Letter of Authority (LOA) from the NRCS.

Glossary Of Terms

Bill of Entry:See Export Permit.

B/L:Bill of Lading; a document issued by a carrier, or its agent, to the shipper as a contract of carriage of goods. It is also a receipt for cargo accepted for transportation, and must be presented for taking delivery at the destination.

C&F:Cost and Freight; a term of sale signifying that the price invoiced or quoted by a seller for a shipment does not include insurance charges, but includes all expenses up to a named port of discharge.

Cancellation of Registration Form:See Export Certificate.

CAP:Car-at-Progress; the vehicle buyer's personal web page on KURIYAMA's website for tracking the shipment process. Once KURIYAMA acknowledges payment (usually within a week), a link to the CAP is provided to the buyer. For more information about CAP's features, please visit our CAP page.

CIF:Cost, Insurance, and Freight; a term of sale signifying that the price invoiced or quoted by a seller includes insurance and all other charges up to the named port of discharge.

City Delivery:A service provided by KURIYAMA for transferring the vehicle from the port of discharge to a designated city/border for delivery to the consignee.

Clearing Agent:A person or company authorized by international customs authorities to certify and manage consignments between countries. (i.e., They handle the customs clearing processes for your car.)

Commercial Invoice:A document required by customs to determine the true value of the imported goods for assessment of duties and taxes.

Consignee:A person who will be the "owner" of the car after it is registered in the destination country.

Deregistration Certificate:See Export Certificate.

DHL Delivery Address:Delivery address for the shipping documents (not the vehicle) to be used by KURIYAMA to dispatch documents to the vehicle's buyer.

EAA:East Africa Automobile Services; a pre-export inspection company authorized by the Tanzanian Standard Bureau (TBS) and Ugandan National Standard Bureau (UNBS).

ETA:Estimated Time of Arrival; the date and time in which an air or ship journey is expected to arrive at a named city or port.

ETD:Estimated Time of Departure; the date and time in which an air or ship journey is expected to depart from a named city or port.

Export Certificate:A document that confirms the noted items are being legally exported from their country of origin (i.e., the car's previous registration in Japan has been cancelled).

Export Permit:A document issued by the Japanese Customs Office that ensures the shipment is in compliance with applicable export control measures.

FOB:1) KURIYAMA's price of the car itself. 2) Free on Board; a term of sale under which the price invoiced or quoted by a seller includes all charges up to placing the goods on board a ship at the port of departure.

Forwarding Agent:A person or company that arranges the transportation of cargo from the port of discharge to the vehicle's destination country.

Import Permit:A document issued by certain governments giving permission to import goods. The South African government requires this document, which is issued by the ITAC, for importing vehicles, as well as a Letter of Authority (LOA), which is issued by the NRCS.

JAPAN TIME: June/27/2017 Tue 2:17 AM